Redtra ERP Subscription Privacy Policy


Privacy Policy


Last Updated: April 10, 2025


Redtra, Inc. ("Redtra," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you register for, access, or use our ERP subscription service (the "Service") through www.redtra.com (the "Website"). By using the Service, you consent to the practices described in this Privacy Policy.


1. Information We Collect

We collect the following types of information:


1.1 Personal Data Provided by You:

  1. Registration Information: Name, email address, company name, billing address, and payment information.
  2. Account Information: Username, password, and preferences.
  3. Customer Data: Data you input into the Service, which may include personal data about your employees, customers, or vendors (e.g., names, contact details).

1.2 Automatically Collected Data:

  1. Usage Data: IP address, browser type, device information, pages visited, and interactions with the Service.
  2. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings.


1.3 Third-Party Data: Information obtained from third-party services (e.g., payment processors) to facilitate transactions or integrations you authorize.


2. How We Use Your Information

We use your information to:

  1. Provide, maintain, and improve the Service.
  2. Process payments and manage subscriptions.
  3. Communicate with you, including sending service updates, invoices, and support responses.
  4. Analyze usage trends to enhance functionality and user experience.
  5. Comply with legal obligations and enforce our Terms.
  6. Prevent fraud, secure the Service, and protect Redtra and its users.


Customer Data is processed solely to deliver the Service and is not used for marketing or other purposes without your consent, except as described herein.


3. How We Share Your Information

We may share your information as follows:

  1. Service Providers: With third-party vendors (e.g., hosting providers, payment processors) who assist in delivering the Service, subject to confidentiality obligations.
  2. Legal Compliance: To comply with applicable laws, regulations, or legal processes (e.g., subpoenas), or to protect Redtra’s rights, property, or safety.
  3. Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to a successor entity.
  4. With Your Consent: For purposes you explicitly authorize.


We do not sell personal data or Customer Data to third parties.


4. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. However, no system is entirely secure, and we cannot guarantee absolute protection. You are responsible for securing your account credentials and systems.


5. Data Retention

We retain personal data and Customer Data for as long as necessary to provide the Service, fulfill legal obligations, or resolve disputes. Upon termination of your subscription, we may delete Customer Data after 30 days, except where retention is required by law.


6. Your Rights

Depending on your jurisdiction, you may have the right to:

  1. Access, correct, or delete your personal data.
  2. Restrict or object to certain processing activities.
  3. Request data portability.
  4. Opt out of marketing communications.


To exercise these rights, contact us at support@redtra.com. We will respond within the timeframes required by law (e.g., 30 days under GDPR or 45 days under CCPA). For Customer Data containing third-party personal data, you are responsible for handling such requests in compliance with applicable laws.


7. International Data Transfers

Redtra operates globally, and your data may be transferred to and processed in the United Arab Emirates or other countries where our servers or service providers are located. We ensure such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses where required.


8. Third-Party Services

The Service may integrate with third-party tools (e.g., CRM systems, analytics platforms). These services are governed by their own privacy policies, and Redtra is not responsible for their practices. Review their terms before enabling integrations.


9. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe we have such data, contact us at support@redtra.com


10. Changes to This Privacy Policy

We may update this Privacy Policy by posting a revised version on the Website. We will notify you of material changes via email or through the Service. Continued use after such changes constitutes your consent.



11. Contact Us

For questions or concerns, contact:

Redtra Technologies FZE LLC,

Business Center, Sharjah Publishing City Free Zone, Sharjah,

United Arab Emirates

Email: support@redtra.com


Acknowledgment

By registering for or using the Service, you acknowledge that you have read and agree to these Terms and Conditions and Privacy Policy.