Redtra ERP Subscription Terms and Conditions


Terms and Conditions


Last Updated: April 10, 2025


Please read these Terms and Conditions ("Terms") carefully before registering for or using the Redtra ERP subscription service (the "Service") provided by Redtra, Inc. ("Redtra," "we," "us," or "our") through www.redtra.com (the "Website"). By accessing or using the Service, you ("Subscriber," "you," or "your") agree to be bound by these Terms, which constitute a legally binding agreement between you and Redtra. If you do not agree to these Terms, you may not access or use the Service.


1. Acceptance of Terms

By registering for an account, subscribing to a plan, or using the Service, you confirm that you have read, understood, and agree to these Terms, including our Privacy Policy (referenced below), which is incorporated herein by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such an entity to these Terms, and "you" and "your" refer to that entity.


2. Eligibility

To use the Service, you must:

  1. Be at least 18 years old or, if representing an entity, be duly authorized to act on its behalf.
  2. Provide true, accurate, current, and complete information during registration.
  3. Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
  4. Comply with all applicable federal, state, and local laws, rules, and regulations.


Redtra reserves the right to refuse service or terminate accounts at its sole discretion if eligibility requirements are not met.


3. Subscription Plans and Payment

3.1 Subscription Plans: The Service is offered through various subscription plans, as detailed on the Website. Each plan specifies features, usage limits, and pricing. Redtra may modify plans, features, or pricing at any time, with notice provided via email or the Website. Changes will not affect your current billing cycle but will apply upon renewal unless otherwise stated.


3.2 Payment: You agree to pay all applicable fees for your chosen subscription plan. Payments are processed via a third-party payment processor, and you must provide valid payment information. All fees are non-refundable except as expressly stated in these Terms or required by law.


3.3 Billing: Subscriptions are billed on a recurring basis (monthly or annually, depending on your plan). You authorize Redtra to automatically charge your payment method at the start of each billing cycle. If payment fails, Redtra may suspend or terminate your access to the Service after providing notice.


3.4 Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle, and no prorated refunds will be issued. Upon cancellation, you will lose access to the Service unless otherwise agreed.


3.5 Trial Periods: Redtra may offer trial periods for certain plans. During a trial, you may access the Service without charge, subject to these Terms. Redtra may require payment information to begin a trial and will automatically charge the applicable fee at the trial’s end unless you cancel beforehand.


4. Use of the Service

4.1 License: Subject to these Terms, Redtra grants you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term.


4.2 Prohibited Activities: 

You agree not to:

  1. Use the Service for any unlawful, fraudulent, or unauthorized purpose.
  2. Reverse engineer, decompile, or attempt to derive the source code of the Service.
  3. Share, resell, or sublicense the Service to third parties without Redtra’s prior written consent.
  4. Upload or transmit content that infringes intellectual property rights, violates privacy, or is harmful, defamatory, or obscene.
  5. Interfere with or disrupt the Service, including introducing viruses or malicious code.
  6. Use automated tools (e.g., bots, scrapers) to access or extract data from the Service.


4.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify Redtra immediately at support@redtra.com if you suspect unauthorized access.


5. Intellectual Property:

5.1 Redtra’s Rights: Redtra retains all rights, title, and interest in the Service, including all software, designs, trademarks, and other intellectual property. No ownership rights are transferred to you under these Terms.


5.2 Your Data: You retain ownership of data you input into the Service ("Customer Data"). You grant Redtra a worldwide, non-exclusive, royalty-free license to use, store, process, and display Customer Data solely to provide and improve the Service, subject to our Privacy Policy.


5.3 Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant Redtra a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without obligation to you.


6. Privacy and Data Protection

6.1 Privacy Policy: Our Privacy Policy (below) governs how we collect, use, and protect your personal data and Customer Data. By using the Service, you consent to such processing as described therein.


6.2 Data Security: Redtra implements commercially reasonable technical and organizational measures to protect Customer Data. However, you acknowledge that no system is completely secure, and you are responsible for securing your own systems and backups.


6.3 Compliance: You represent that your use of the Service complies with applicable data protection laws, including obtaining necessary consents for processing personal data within Customer Data.


7. Termination

7.1 By You: You may terminate your account by canceling your subscription as described in Section 3.4.


7.2 By Redtra: Redtra may suspend or terminate your access to the Service immediately, with or without notice, if you:

  1. Breach these Terms.
  2. Fail to pay fees when due.
  3. Use the Service in a manner that harms Redtra, other users, or third parties.
  4. Engage in fraudulent or illegal activities.


7.3 Effect of Termination: Upon termination, your license to use the Service ends, and you must cease all use. Redtra may delete your Customer Data after 30 days, except as required by law. Sections 5, 6, 7.3, 8, 9, 10, and 11 survive termination.


8. Disclaimers

8.1 As-Is Basis: The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.


8.2 No Guarantee: Redtra does not guarantee that the Service will be uninterrupted, error-free, or secure, or that it will meet your specific requirements. Downtime, data loss, or inaccuracies may occur.


8.3 Third-Party Services: The Service may integrate with third-party services (e.g., payment processors). Redtra is not responsible for the performance, privacy practices, or terms of such services.


9. Limitation of Liability

To the fullest extent permitted by law:

  1. Redtra’s total liability for any claim arising from these Terms or the Service will not exceed the fees paid by you for the Service in the 12 months preceding the claim.
  2. Redtra will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, data, or business opportunities, even if advised of the possibility of such damages.



10. Indemnification

You agree to indemnify, defend, and hold harmless Redtra, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including attorneys’ fees) arising from:

  1. Your use of the Service.
  2. Your violation of these Terms.
  3. Your infringement of third-party rights, including intellectual property or privacy rights.
  4. Customer Data or your conduct in connection with the Service.


11. General Provisions

11.1 Governing Law: These Terms are governed by the UAE laws, without regard to conflict of law principles. Any disputes will be resolved exclusively in the Dubai state or federal courts located in Dubai, UAE.


11.2 Arbitration: Any dispute arising from these Terms or the Service will be resolved through binding individual arbitration administered by the Dubai Court UAE under its Commercial Arbitration Rules. You waive the right to participate in class actions.


11.3 Force Majeure: Redtra is not liable for delays or failures to perform due to events beyond its reasonable control, including natural disasters, cyberattacks, or government actions.


11.4 Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Redtra, superseding any prior agreements.


11.5 Amendments: Redtra may update these Terms at any time by posting the revised version on the Website. Continued use of the Service after such changes constitutes your acceptance.


11.6 Contact: For questions or notices, contact us at support@redtra.com.